FAQs
A. General Information:
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What is SupraSports?
- Introducing SupraSports: We're revolutionizing activewear, combining comfort and confidence in every piece. Our mission? Empower women to feel strong and stylish, from gym sessions to daily life. With premium materials and sleek designs, our collections inspire confidence and motivation. Join us as we redefine active fashion with SupraSports.
- Introducing SupraSports: We're revolutionizing activewear, combining comfort and confidence in every piece. Our mission? Empower women to feel strong and stylish, from gym sessions to daily life. With premium materials and sleek designs, our collections inspire confidence and motivation. Join us as we redefine active fashion with SupraSports.
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How can I contact SupraSports customer service?
- You can easily reach our customer service team via Facebook Messenger, Instagram, or email at support@suprasports.net. We're here to assist you!
- You can easily reach our customer service team via Facebook Messenger, Instagram, or email at support@suprasports.net. We're here to assist you!
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Where can I find sizing information?
- Each product page features detailed sizing information in the "size" tab, product description, and photos. Don't hesitate to message us if you need further assistance!
- Each product page features detailed sizing information in the "size" tab, product description, and photos. Don't hesitate to message us if you need further assistance!
B. Order and Shipping:
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How can I place an order?
- Adding items to your cart on our website is simple! Visit https://suprasports.net/collections/frontpage, select your desired items, and proceed to checkout. Follow the steps to complete your order.
- Adding items to your cart on our website is simple! Visit https://suprasports.net/collections/frontpage, select your desired items, and proceed to checkout. Follow the steps to complete your order.
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What are the shipping options and delivery times?
- We offer nationwide delivery through Ninjavan/LBC, with estimated delivery times ranging from 2-7 days for Luzon, 4-10 days for Visayas, and 5-10 days for Mindanao. Standard shipping fee is Php. 38.00, with free shipping for orders above Php. 1999.
- We offer nationwide delivery through Ninjavan/LBC, with estimated delivery times ranging from 2-7 days for Luzon, 4-10 days for Visayas, and 5-10 days for Mindanao. Standard shipping fee is Php. 38.00, with free shipping for orders above Php. 1999.
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How can I track my order?
- Once your order is processed, we'll provide you with a tracking number via email or SMS. Simply use the provided link to track the status of your delivery.
- Once your order is processed, we'll provide you with a tracking number via email or SMS. Simply use the provided link to track the status of your delivery.
C. Payments and Discounts:
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What payment methods do you accept?
- We offer various payment options including Cash On Delivery (COD), Cash On Pickup (COP), direct bank transfer, secure payments via Paymongo and Maya, and installment options via Billease.
- We offer various payment options including Cash On Delivery (COD), Cash On Pickup (COP), direct bank transfer, secure payments via Paymongo and Maya, and installment options via Billease.
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Do you offer gift cards?
- Yes, gift cards are available for purchase in denominations of 500, 1000, and 2000. Visit https://suprasports.net/giftcard to get yours!
- Yes, gift cards are available for purchase in denominations of 500, 1000, and 2000. Visit https://suprasports.net/giftcard to get yours!
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How can I apply a discount code?
- Some discounts are automatically applied during checkout. If you have a discount code, simply enter it in the designated field during checkout.
D. Returns and Exchanges:
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What is your return policy?
- Returns are accepted within 7 days of receipt for eligible reasons such as incorrect orders or production defects. Please contact our customer support team to initiate returns and refer to our website for full policy details. For more info, visit https://suprasports.net/policies/refund-policy
- Returns are accepted within 7 days of receipt for eligible reasons such as incorrect orders or production defects. Please contact our customer support team to initiate returns and refer to our website for full policy details. For more info, visit https://suprasports.net/policies/refund-policy
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How do I initiate a return or exchange?
- To start a return or exchange process, please contact our customer support team with relevant details and proof of purchase. We'll guide you through the process and provide a return reference number.
- To start a return or exchange process, please contact our customer support team with relevant details and proof of purchase. We'll guide you through the process and provide a return reference number.
E. Products and Quality:
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What materials are used in your activewear?
- Our activewear features a blend of quality materials including polyester, cotton, and spandex, ensuring durability and comfort during workouts.
- Our activewear features a blend of quality materials including polyester, cotton, and spandex, ensuring durability and comfort during workouts.
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Are your products suitable for high-intensity workouts?
- Yes, with ratings for low, medium, or high-intensity activities, our products cater to diverse workout needs, providing support and performance for every level of exercise.
- Yes, with ratings for low, medium, or high-intensity activities, our products cater to diverse workout needs, providing support and performance for every level of exercise.
F. Account and Security:
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Is my personal information secure?
- Yes, your personal information is secure with us. We employ strict security measures to safeguard your data, ensuring confidentiality and protection against unauthorized access.
- Yes, your personal information is secure with us. We employ strict security measures to safeguard your data, ensuring confidentiality and protection against unauthorized access.
G. Collaborations and Sponsorships:
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Do you collaborate with influencers or offer partnerships or sponsorships?
- Yes, please reach out to our marketing department via email at sports.supra@gmail.com for collaboration opportunities.
- Yes, please reach out to our marketing department via email at sports.supra@gmail.com for collaboration opportunities.
H. Social Responsibility and Sustainability:
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Is SupraSports environmentally friendly?
- Yes, SupraSports is committed to environmental responsibility, using sustainable materials and eco-friendly manufacturing practices.
- Yes, SupraSports is committed to environmental responsibility, using sustainable materials and eco-friendly manufacturing practices.
I. Technical Issues:
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I'm having trouble with the website. What should I do?
- For assistance with technical issues, please contact our customer service team via Facebook Messenger, Instagram, or email at sports.supra@gmail.com.
- For assistance with technical issues, please contact our customer service team via Facebook Messenger, Instagram, or email at sports.supra@gmail.com.
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Why am I having difficulty placing an order?
- If you're experiencing issues with placing an order, double-check the product availability and information entered. If the problem persists, contact our customer service team for assistance.
- If you're experiencing issues with placing an order, double-check the product availability and information entered. If the problem persists, contact our customer service team for assistance.